How Do You Handle Conversation Handoffs On Shopify?
BillMemerik
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21 October, 2026
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We want to delegate 80% of routine inquiries to AI, but our team still needs to step in when a deal is at risk or a customer is unhappy.
How have you set up a seamless transition from AI to a human agent? And do customers get annoyed when they realize they’ve been interacting with a bot?