How Do You Handle Conversation Handoffs On Shopify?

BillMemerik | 21 October, 2026

We want to delegate 80% of routine inquiries to AI, but our team still needs to step in when a deal is at risk or a customer is unhappy.
How have you set up a seamless transition from AI to a human agent? And do customers get annoyed when they realize they’ve been interacting with a bot?

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Devlin Poul | 22 October, 2026

Delegating 80% of routine tasks to artificial intelligence is an entirely realistic goal, but success depends entirely on how seamlessly the handoff of a conversation to a human is set up.

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How Do You Handle Conversation Handoffs On Shopify?

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